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Data Privacy & Cookie Policy

Information that we collect

In order to bring the best service to our users, we may collect information when you use the website. When you register or shop on our website, we’ll ask for information such as your name, address, phone number or credit card information. We may also collect information from your use our website, such as your historic order activities. This information may be collected with or without registration.

How we use information that we collect

We understand your personal information should be confidential, and we will never share the personal information with any third party. Your business information may be shared with our trusted business partners (such as our vendors) for the purposes of sales, marketing, order fulfilment, customer service and delivery. We promise that the information we collected will only be used for one or some of the following purposes:

  • To process your order
  • To improve our website
  • To improve user experience
  • To improve customer services
  • To send promotional and notification emails

Promotional Marketing Newsletter

On occasions we send out promotional and marketing newsletter with latest special offers, product information, discounts, news. You have the right to opt-in or opt-out from receiving the promotional newsletter at the time of registration of your account by ticking the relevant box. If you would like to change your Newsletter subscription preference you can do this from the "My Account" page when you log-in to your trade account. You can also do this by contacting us on with this request.

Your Right to access your data we store

You have the right to access and review your information and data file that is kept on our secure internal database. Please contact us on with this request.

Your Right to Withdraw Consent

You have the right to withdraw consent of us using your personal information at any time. Please contact us on with this request.

Payment information security

We use one of the most secured payment system on the internet - PAYPAL. Your credit/debit card information is transmitted via the secured page hold by PayPal under Secure Socket Layer(SSL) technology. Once the payment is completed, you will be redirected back to our website. We will not store any of your private information on our servers.


Our Policy for Protecting Your online privacy 

This website uses Google Analytics to help Analyse how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the website and to compile statistical reports on website activity for PetDreamHouse.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

User’s Personal Information: Visitors to our website may be able to register to use our services, attend events, make a purchase, join a community or upload/download information. When you register, you will provide personal information such as name, address, email, telephone number or facsimile number and other relevant information. If you are making a purchase, we will request financial information including your credit card number, expiration date, and security code. Any financial information we collect is used only to bill you for your purchase. This information may be forwarded to your credit card provider. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including: To fulfil your requests, to protect ourselves from liability, to comply with the terms and conditions of our internet host provider.

3rd Party Policies
Related services and offerings linked to or from this website have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.



We may change our Privacy Policy from time to time with or without notice. The latest modification date will be displayed below. It is your responsibility to regularly check the content, and your continued use of the website after any such changes constitutes your acceptance of the new privacy policy. 

This policy adheres to the 2016/679 EU GDPR standards regulation effective as of 25th of May 2018.